Client: Cardiff City Council

Facilitating discussion groups to gather the views of sheltered housing scheme managers and of allocations and housing officers working for the Council and for its partner housing association landlords to inform the Council's review of sheltered housing provision in Cardiff and to inform the strategic direction for the future development of sheltered housing and designated housing for older people.
Output: report and issues for consideration (2009)

Client: Chartered Institute of Housing Cymru/Cadwyn, Cardiff Community and Taff Housing Associations

Research with a range of organisations and excluded people, to address concerns about facilitating access to social housing for people who have been suspended or excluded from waiting lists. The work included gathering information from social landlords to establish the extent to which suspensions/ exclusions from housing waiting lists are used, reasons for suspensions/exclusions, and strategies for considering people for re-inclusion. Interviews were held with excluded people to gather their experiences of the suspension/exclusion process, advice they had been offered/had sought, their subsequent housing history and long term housing aspirations.
Output: project report and recommendations http://www.cih.org/cymru/policy/excl-re-incl/index.html (2008)

Client: Powys County Council

Crime and anti-social behaviour survey based on a series of focus groups with tenants and residents and analysis of existing data and information on anti-social behaviour.
Output: report to Council (2005)

Client: Welsh Assembly Government

Identification and drafting of range of case studies on all aspects of anti-social behaviour to supplement Assembly guidance on anti-social behaviour policies and procedures.
Published Output: Appendix in Anti-Social Behaviour: Policies and Procedures Code of Guidance for Local Authorities and Housing Associations Consultation Paper (2004)
http://new.wales.gov.uk/topics/housingandcommunity/housing/social/management/antisocialbehaviour/antisocialpolicy/?lang=en

Client: Welsh Assembly Government

An evaluation of the use of introductory and starter tenancies by Welsh social landlords. The study involved a literature and practice review, eight case studies, a review of policies and procedures, interviews with ex-tenants, ex-tenants, national organizations and non-landlord agencies at local level.
Published Output: Evaluating the use of introductory and starter tenancies, Assembly Housing Research Report HRR 3/04 (2004).
The use of introductory and starter tenancies: a good practice note to Welsh social landlords from the Welsh Assembly Government (2004)
http://new.wales.gov.uk/topics/housingandcommunity/research/housing/startertenancies/?lang=en

Client: Cynon Taf, Pontypridd and District and Rhondda Housing Associations

Revising the Living in Harmony Toolkit and Leaflet to make it area and tenure neutral, including updating, organising professional design and print, for distribution by the Welsh Assembly Government to all social landlords in Wales.
Published Output: Living in Harmony Toolkit and Leaflet (2004, Welsh Assembly Government)
http://new.wales.gov.uk/topics/housingandcommunity/housing/social/management/antisocialbehaviour/livinginharmony/?lang=en
Advice Leaflet
http://new.wales.gov.uk/topics/housingandcommunity/housing/social/management/antisocialbehaviour/whattodo/?lang=en

Client: Cynon Taf, Pontypridd and District and Rhondda Housing Associations

Developing guidance for residents and organisations on dealing with neighbour conflict. Focus group discussions with tenants, social landlords and community organisations. Research to identify examples of good practice. Production of guide to prevent, manage and resolve disputes, with accompanying illustrated information leaflet.
Published Output: Living in Harmony Toolkit and Leaflet (2002, Pontypridd and District Housing Association)

Client: Vale of Glamorgan County Borough Council

Development of Council tenants' handbook through a series of discussion workshops with tenant and resident representatives.
Published Output: Vale of Glamorgan Council Tenants' Handbook (2003)

Client: Welsh Assembly Government

Research to ascertain the scale and nature of rent arrears in the social housing sector in Wales, to identify positive practice and to make recommendations on ways forward.
Published Output: Rent Arrears and Housing Benefit in the Welsh Social Rented Sector: National Report (2002, Audit Commission in Wales)
Closing the Gap: working together to reduce rent arrears (2002, Audit Commission in Wales)

Client: Glamorgan and Gwent Housing Association

Reviewing the association's approach to preventing and tackling anti-social behaviour, including discussions with staff and the residents' forum
Output: report with recommendations (2002)

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